Privacy Policy

    Last Updated: December 2025

    Aequis ("we," "our," or "us") is committed to protecting your privacy and the security of your personal health information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our telehealth services.

    HIPAA Compliance

    As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict administrative, physical, and technical safeguards to protect your Protected Health Information (PHI).

    Information We Collect

    We collect information you provide directly to us, including:

    • Personal information (name, email, phone number, address)
    • Health information (medical history, symptoms, lab results)
    • Payment information (billing address, payment method details)
    • Communications with our healthcare team

    We also automatically collect certain information when you use our platform:

    • Device and browser information
    • IP address and approximate location
    • Usage data and interaction with our services

    How We Use Your Information

    We use the information we collect to:

    • Provide medical care and treatment
    • Process prescriptions and coordinate with pharmacies
    • Communicate with you about your care
    • Process payments and insurance claims
    • Improve our services and develop new features
    • Comply with legal and regulatory requirements

    Information Sharing

    We do not sell your personal information. We may share your information with:

    • Healthcare providers involved in your care
    • Pharmacies for prescription fulfillment
    • Laboratories for testing services
    • Payment processors for billing
    • As required by law or legal process

    Data Security

    We implement enterprise-grade security measures including encryption, access controls, and regular security audits to protect your information. All data is encrypted in transit and at rest.

    Your Rights

    You have the right to:

    • Access your personal health information
    • Request corrections to your information
    • Request restrictions on certain uses of your information
    • Receive an accounting of disclosures
    • Request your information in a portable format

    Contact Us

    If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@aequis.com